Please note that we do not currently provide Merchant services in your country. If you wish to use our payment gateway service, you will require a Merchant Services Agreement from one of our Acquiring Partners

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Managed Payment Services

Realex Payments became a division of Global Payments in March 2015 but we operated as partners even before this. Since 2012, we have provided a functionally rich, fully branded gateway and dedicated sales and customer support resources for Global Payments’ teams.

5000 Global Payments’ clients were migrated from a legacy system to the Realex Payments platform over a 14 month period. Global Payments’ President, Chris Davies, discusses Global Payments’ migration to our managed gateway service and the positive impact on their business.

Demonstrated Experience

Our service suite ranges from a standard ‘off the shelf’ offering to complex, integrated implementations across regions. Historically we have grown through direct sales; however, strategically our position has developed to include the provision of ‘managed services & white label’ solutions to our partners.

Global Iris™ is the brand name given to the ecommerce payment gateway provided by Global Payments to their ecommerce customers in partnership with Realex Payments. The combination of our online payments product and expertise and the card processing talent of Global Payments has created a truly winning solution for both large and small online retailers.

Over the past decade, we have established a strong reputation in the industry and among our customers for our expertise, payments knowledge and dedication to excellent customer service.

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Market Leading Payment Gateway

We provide a functionally rich gateway offering for business and corporate merchants, supported by a strong product development process and growth plan. Our gateway product is already one of the leading offerings in Europe and it can be used with all the leading shopping carts and platforms. Features include:

  • Multi-Channel CNP offering – MOTO, internet, ecommerce, mobile
  • A branded hosted payment page / XML API
  • Authorisation and settlement, void, refund, rebate
  • Support for all major card schemes, including charge cards (Amex, Diners, JCB etc.)
  • A branded reporting tool including an online terminal for telephone payments
  • Virtual Terminal – up to five users included
  • Support for 3Dsecure & CVN Checking
  • Comprehensive fraud management suite
  • Dynamic Currency Conversion & multicurrency processing
  • Card storage (tokenisation) functionality that supports 3DSecure
  • Local payment methods
  • Collections model

 

Sales and Marketing Expertise

We recognise that the successful deployment of a branded gateway is dependent on the sales capabilities of our partner’s sales organisation. A key differentiator for us in supporting managed gateway partners is the provision of sales support. We have learned from experience that sharing our knowledge with our partners will increase sales and revenue potential. Features of the sales and marketing support include:

  • Full training on the sale of payment gateway services for your product managers, SME and/or corporate sales teams
  • Dedicated sales expertise resources to support the sale of the service. These can be on site or remote depending on the size of the market
  • Dedicated implementation resources for both SME and Corporate clients. These can be on site or remote depending on the size of the client
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Outstanding Customer Service

A key element of our managed service is the provision of outsourced integration and support. We help differentiate our partners in the marketplace by the quality of the support we provide. We have:

  • Proven and robust boarding processes that we employ to maximise customer activation performance
  • Branded hosted payment page / integrated payments XML
  • On-going technical and customer support
  • Branded supporting tools for customers (if required) – including documentation and online and social media information

 

Partnership Approach

The key focus of our partnership approach is around the delivery of a market leading payment gateway. This is combined with sales expertise and customer service elements so that higher growth levels in existing regions can be achieved. This focus also enables us to help open up new opportunities for our partners. We understand that the key to a successful partnership will be the expertise provided to your teams in their sales and implementation efforts.

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