Please note if the country where your business is registered is not listed, you will require a third party merchant account with one of our acquiring bank partners.

A merchant account is separate from your business account, set up with an acquiring bank, which enables you to accept payments by credit and debit card.

See a full list of our acquiring bank partners here


Service & Reliability

At Realex Payments, we ensure that all our customers experience world class service. To us, this means a constant, reliable and secure payment service delivered with excellent and expert customer service.

We achieve this level of service through our infrastructure and our people.

Our infrastructure is fully resilient and is designed with no single point of failure.

Our people love to excel and are abundant in expertise. They provide excellent service and assistance by phone or email. There is always someone on the other end of a phone or email ready to help you and offer you great service. As a corporate customer, you will benefit from a dedicated Corporate Account Manager and easy access to your account 24×7.

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Meet the team



We take honours IT undergraduates and put them through a rigorous training process in the Realex Payments Academy. Here they will learn about our products, services and all the technology that we use. To successfully complete their training, they must pass a number of internal exams. Our graduates continue to build on this experience in the Customer Service team for a few years before being promoted to the Corporate Account team.

Career development doesn’t stop there. As part of their role, Account Managers will continue their training by participating in sector-specific training and courses.

Realex Academy Logo


During the implementation phase, we invest a lot of time in collecting and understanding requirements from all functions and stakeholders within your organisation. The requirements and solutions are translated into a Service Implementation Plan that is unique to your business and your needs.

Post implementation, your Account Manager will work with you to develop bespoke monthly reports that will document different aspects of your account activity and provide insights to help you optimise your payment process.


You need to know that your account manager is available when it matters. That is why we provide you with your account manager’s mobile number. They will be available to answer your call 24X7.

You will also be provided with the mobile numbers for the rest of the Account Management team and the Head of Corporate Account Management just in case.

Meet the Team

We are experts in the payment industry and we keep our fingers on the pulse. Our account team members specialise in a few key industry sectors so that they can focus on maintaining up to date knowledge for those sectors. This allows them to provide the best of quality in their service.


At Realex Payments, we understand the importance of our service to our merchant’s businesses, and we constantly strive to maintain a constant, reliable and secure platform. Realex Payments has an excellent track record of service availability and we are continually investing to maintain and improve our excellent level of service.


Our service is designed to support a high volume of requests and we have invested heavily in our infrastructure so that we have the capacity to process a multiple of current volumes. Our current throughput is only 5% of our actual processing capacity.

Infrastructure set-up

Realex Payments has an excellent track record of service availability which can be seen in our uptime figures, we deliver a 99.99% service uptime record for our clients.

We understand the importance of our service to our merchants and we continually strive to maintain a constant, reliable and secure platform. Watch our infrastructure video to find out more.