We were delighted to win Best Online Payments Solution (Merchant) at the FStech/Retail Systems Payments Awards in London last month. We received the award in recognition of an ecommerce payment solution we provided to hmv & Xtra-vision for their websites in the Republic of Ireland and Northern Ireland, as well as their in-store subscription service.

hmv Xtra-Vision

hmv & Xtra-Vision are leading entertainment retail brands in the UK and Ireland

Pre-Orders

hmv & Xtra-vision wanted to accept orders in advance for titles that were not yet released and to process the payment efficiently at the time of release. We provided the ability to confirm a card number’s validity with the card issuer without holding any funds in the cardholder’s account. hmv & Xtra-vision use this functionality when the order is initially placed. Then, through our recurring payments functionality, the card details can be securely stored for future payments.

Subscription Payments

Xtra-vision also needed to implement a subscription service that would allow customers to pay a monthly fee for rentals. These subscriptions are then set up in-store. We provided the means to do this through our recurring payments suite, which includes a scheduler terminal.

Cashiers in Xtra-vision stores now use our scheduler interface to store customer card details on our secure servers and to set up the monthly payments.

Fraud Management

In addition, hmv & Xtra-vision required a robust fraud management solution that minimised manual intervention. With our configurable fraud management tool, hmv & Xtra-vision were able to screen transactions based on criteria that were relevant to its business.

In this way, hmv & Xtra-vision could easily identify potentially suspicious transactions that warranted further inspection. This helped to keep manual review to a minimum.

Responsive Payment Process

hmv & Xtra-vision’s required a mobile responsive payment process in order to provide their customers with a seamless checkout experience. hmv & Xtra-vision selected our secure mobile-responsive Hosted Payment Page as their preferred solution.

Our Hosted Payment Page is customisable, which enables merchants to provide a seamless brand and checkout experience for their customers. It also minimises our clients’ PCI compliance overheads as they can accept card payments without handling sensitive card data.

A further, unforeseen benefit that hmv & Xtra-vision noticed was improved error handling. Our Hosted Payment Page provides a smooth user experience even if the customer makes an error in filling out the payment form. This is important for conversion optimisation.

Go-Live

After setting each site live, hmv & Xtra-vision wanted to process test payments for 24 hours to ensure that everything was working correctly. This test phase was executed smoothly, and they were able to begin accepting live payments after 24 hours, as planned.

Service

hmv & Xtra-vision praised the level of support that they received throughout the process:

“It was great to have such a high level of dedicated service. Our account manager was readily available to help us at every step of the integration process.”

James Lewis – Head of Online Development for hmv & Xtra-vision

As we continue to scale our ecommerce payment solutions, it’s our customers’ opinions that we value most. That’s why we love to hear such great feedback. You can check out what other customers have to say about us on our Trustpilot page.