London – 26 February – 2014 : Realex Payments, one of Europe’s fastest growing payment solution providers, today announces the start of a three year partnership agreement with Encoded, a leading provider of interactive contact centre and online payment solutions.
The Realex Payments gateway has been integrated into Encoded’s product suite to complement the interactive voice response systems for payments and data collection currently offered to customers. The deal, which comes into effect immediately in the UK and Ireland, will see Encoded offer their new prospects the Realex Payments gateway as part of Encoded’s full solution package, serving multiple sectors including retail, insurance, finance, travel and ticketing.
Gordon Buckland at Encoded commented “Interactive voice response systems provide cost effective data collection, but the scope of this opportunity for business improvement is far greater for retailers when it is integrated with an online payment gateway that offers a broader range of functionality. Realex Payments offered us the level of compatibility we were looking for in a partner, including a fast set-up, excellent customer support and a streamlined billing process for greater convenience.”
Encoded will benefit from access to the Realex Payments partner network, marketing opportunities and earning potential through reseller margins. Offering merchants a combined, fully integrated service and billing solution from a single source, Encoded have added value to their customer proposition. Working with Encoded will enable Realex Payments to further expand their coverage over their top performing sectors, leveraging their vast experience within the retail, insurance, finance, travel and ticketing sectors.
Andrew Yoakley, Head of Business Development at Realex Payments commented: “The fact that Encoded joins our partnership book underlines the quality of our solution in terms of reliability, installation speed and security. It is of primary importance that our solution integrates easily with channel partners. In 2014 Realex Payments are strategically focussed on developing strong relationships with potential and existing channel partners, to ensure our solution continues to best fit their needs.”
Further Information & Contact:
Anna Benjamin, Head of UK Marketing at Realex Payments.
Tel: +44 (0)203-5867670
For Media Enquiries:
Tel 44(0)844 2939 764
About Realex Payments
Realex Payments provide secure and reliable payment processing in all major credit and debit cards, and alternative payment methods to over 12,500 businesses across multiple sectors. Realex Payments process £20 billion annually. In 2013 Realex payments processed over £9.7 billion across its 3 top performing sectors, a 66% increase on the value processed in 2012. The continued success and increased adoption of its sector-specific payment solutions support the needs of thousands of online retailers, including well-known names such as Virgin Atlantic, Paddy Power, notontthehighstreet.com and Chain Reaction Cycles. Realex Payments employs 170 people, has clients in 30 countries and offices in London, Dublin and Paris.
Encoded is a leading Level 1 PCI DSS compliant provider of interactive contact centre payment solutions. Encoded’s solutions are designed to fulfil three key objectives: reduce costs by automating business processes, lower the cost of compliance by removing cardholder data from scope, and improve customer service by maximising resource efficiency. Encoded Ltd was founded in 2001 to offer affordable, pay-as-you-go solutions to contact centres both large and small. Clients include Virgin Holidays, Mercedes-Benz, Park Group and OM Property Management.