Case Studies

Realex Payments was awarded the contract to provide all payment processing for Aer Lingus across each of its channels including website, call centres and ticket desks. Its key requirements were technical flexibility, message types, communications, fraud management, reporting and resilience.

With multiple websites, call centres and recurring payment requirements, Vodafone has adopted the majority of services that Realex Payments offer as standard, in addition to bespoke work and consultancy. The development of a single interface for all its channels into multiple banks was key, combined with strong reporting and fraud management requirements.

With the increasing volumes of applications received by the testing authority, this service was made available online early in 2003 and has experienced a large number of bookings. Payment by major credit and debit card is accepted and due to the sizable number of test centres, extensive use is made of our reporting tool.